Privacy Policy
Last Updated: January 28, 2025
Introduction
Village ("we," "our," or "us") operates the Village marketplace platform (the "Service"), accessible at village-app.net and through our mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
1.1 Information You Provide Directly
Account Information: When you create an account, we collect your Yale email address, name (derived from your Yale email), and profile picture.
Profile Information: Bio, interests, skills, academic subjects, availability preferences, and hourly rate ranges you choose to provide.
Transaction Data: Information about purchases, sales, bookings, and payments you make through the Service.
Communications: Messages you send to other users, forum posts, comments, and any correspondence with our support team.
User Content: Photos, listings, service descriptions, and other content you upload to the Service.
Profile Information: Bio, interests, skills, academic subjects, availability preferences, and hourly rate ranges you choose to provide.
Transaction Data: Information about purchases, sales, bookings, and payments you make through the Service.
Communications: Messages you send to other users, forum posts, comments, and any correspondence with our support team.
User Content: Photos, listings, service descriptions, and other content you upload to the Service.
1.2 Information Collected Automatically
Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns.
Log Data: IP address, browser type, access times, and referring URLs.
Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns.
Log Data: IP address, browser type, access times, and referring URLs.
1.3 Information from Third-Party Services
Google Sign-In: If you sign in using Google, we receive your Google account email address, name, and profile picture as permitted by your Google account settings.
Payment Processors: Our payment processor (Stripe) provides us with transaction confirmation data. We do not receive or store your complete payment card information.
Payment Processors: Our payment processor (Stripe) provides us with transaction confirmation data. We do not receive or store your complete payment card information.
2. Google User Data
When you authenticate using Google Sign-In, we access the following information from your Google account:
Email Address: Used to create and identify your Village account.
Name: Your display name is automatically generated from your Yale email address.
Profile Picture: Optionally displayed on your Village profile (you can change this).
Email Address: Used to create and identify your Village account.
Name: Your display name is automatically generated from your Yale email address.
Profile Picture: Optionally displayed on your Village profile (you can change this).
How We Use Google Data:
To authenticate your identity and create your Village account.
To verify your Yale affiliation through your email domain.
To display your profile information to other Village users.
To send you important account notifications.
To verify your Yale affiliation through your email domain.
To display your profile information to other Village users.
To send you important account notifications.
What We Do NOT Do with Google Data:
We do not sell your Google user data to third parties.
We do not use your Google data for advertising purposes.
We do not share your Google data with third parties except as described in this policy.
We do not access your Google contacts, calendar, or other Google services.
We do not use your Google data for advertising purposes.
We do not share your Google data with third parties except as described in this policy.
We do not access your Google contacts, calendar, or other Google services.
3. How We Use Your Information
We use the information we collect for the following purposes:
Provide and Maintain the Service: To operate the marketplace, process transactions, and deliver features you request.
User Authentication: To verify your identity and Yale affiliation.
Communication: To send notifications about transactions, messages from other users, and important account updates.
Safety and Security: To detect fraud, prevent abuse, and maintain the security of the platform.
Improve the Service: To analyze usage patterns and improve our features and user experience.
Legal Compliance: To comply with applicable laws and respond to legal requests.
Provide and Maintain the Service: To operate the marketplace, process transactions, and deliver features you request.
User Authentication: To verify your identity and Yale affiliation.
Communication: To send notifications about transactions, messages from other users, and important account updates.
Safety and Security: To detect fraud, prevent abuse, and maintain the security of the platform.
Improve the Service: To analyze usage patterns and improve our features and user experience.
Legal Compliance: To comply with applicable laws and respond to legal requests.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
With Other Users: Your name, profile picture, bio, and listing/service information are visible to other Village users to facilitate transactions.
Service Providers: We work with third-party service providers who assist us in operating the Service:
Stripe (payment processing)
Supabase (database and authentication infrastructure)
OneSignal (push notifications)
Legal Requirements: When required by law, subpoena, or other legal process.
Protection of Rights: To protect the rights, property, or safety of Village, our users, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
With Other Users: Your name, profile picture, bio, and listing/service information are visible to other Village users to facilitate transactions.
Service Providers: We work with third-party service providers who assist us in operating the Service:
Stripe (payment processing)
Supabase (database and authentication infrastructure)
OneSignal (push notifications)
Legal Requirements: When required by law, subpoena, or other legal process.
Protection of Rights: To protect the rights, property, or safety of Village, our users, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
5. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:
Account Information: Retained while your account is active and for 30 days after deletion request.
Transaction Records: Retained for 7 years for legal and tax compliance purposes.
Messages: Retained while your account is active; deleted upon account deletion.
Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics.
Account Information: Retained while your account is active and for 30 days after deletion request.
Transaction Records: Retained for 7 years for legal and tax compliance purposes.
Messages: Retained while your account is active; deleted upon account deletion.
Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics.
6. Data Security
We implement industry-standard security measures to protect your personal information:
All data is transmitted using TLS/SSL encryption.
Payment information is processed by PCI-compliant payment processors (Stripe).
We use secure authentication methods including OAuth 2.0.
Database access is protected by row-level security policies.
Regular security audits and vulnerability assessments.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
All data is transmitted using TLS/SSL encryption.
Payment information is processed by PCI-compliant payment processors (Stripe).
We use secure authentication methods including OAuth 2.0.
Database access is protected by row-level security policies.
Regular security audits and vulnerability assessments.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate information through your profile settings.
Deletion: Request deletion of your account and associated data.
Data Portability: Request your data in a machine-readable format.
Opt-Out: Unsubscribe from marketing communications (note: transactional emails cannot be opted out).
Revoke Google Access: You can revoke Village's access to your Google account at any time through your Google Account Settings.
To exercise these rights, please contact us at team@joinvillage.net.
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate information through your profile settings.
Deletion: Request deletion of your account and associated data.
Data Portability: Request your data in a machine-readable format.
Opt-Out: Unsubscribe from marketing communications (note: transactional emails cannot be opted out).
Revoke Google Access: You can revoke Village's access to your Google account at any time through your Google Account Settings.
To exercise these rights, please contact us at team@joinvillage.net.
8. Children's Privacy
The Service is intended for Yale University students, faculty, and staff who are at least 18 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.
9. Yale Community
Village is designed exclusively for the Yale University community. We verify all users through their Yale email addresses (@yale.edu) to maintain a trusted marketplace environment. Community partners may also use the Service with verified non-Yale email addresses.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: team@joinvillage.net
Email: team@joinvillage.net
We will respond to your inquiry within 30 days.